Contact Us

We are happy to help with questions about access, delivery, the materials themselves, or a refund request. Email is the fastest way to reach us.

Response times

We reply to support emails as quickly as we can during business hours, Monday to Friday. Messages sent on weekends or holidays are answered on the next business day.

Before you write about access

If you are waiting on access to a purchase, please check the spam, junk and promotions folders of the email address used at checkout first — automated delivery messages are sometimes filtered there. If you still cannot find it, email us and include the address used at checkout.

Refund requests

Refunds are handled by email within the 60-day guarantee period. See the Refund Policy for what to include.